Cookie Policy
Last updated 6 January 2026
We use cookies and similar tools to enhance your experience, provide our services, deliver relevant advertising and make improvements. Approved third parties also use these tools to help us deliver advertising and provide certain site features.
Cookies are small text files that can be used by websites to make a user's experience more efficient.
According to EU legislation, we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.
We are compliant with the requirements of GDPR and new requirements of domestic legislation. If there are significant changes that would influence your rights we will inform you by notification on our website. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. You can at any time change or withdraw your consent from the Cookie Policy on our website.
Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Notice.
1. Essential
Essential cookies are necessary to provide our site and services and cannot be deactivated. They are usually set in response to your actions on the site, such as setting your privacy preferences, signing in, or filling in forms.
| NAME | PURPOSE | EXPIRY |
| lang | Stores language chosen by the user | |
| hjClosedSurveyInvites | Hotjar cookie that is set once a visitor interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown | 365 days |
| cookies_permition | Stores the choice of the user about the cookies PayCore allowed collecting | |
| AMP_TOKEN | Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service | 30 seconds to 1 year |
| _opt_utmc | Stores the last utm_campaign query parameter | 24 hours |
| _hl | Stores user locale | 1 year |
| _hjUserAttributesHash | User Attributes sent through the Hotjar Identify API are cached for the duration of the session in order to know when an attribute has changed and needs to be updated | Session |
| _hjShownFeedbackMessage | Hotjar cookie that is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the visitor navigates to another page where it is set to show | 365 days |
| _hjMinimizedPolls | Hotjar cookie that is set once a visitor minimizes an On-site Survey widget. It is used to ensure that the widget stays minimized when the visitor navigates through your site | 365 days |
| _hjLocalStorageTest | This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created | Under 100 ms |
| _hjDonePolls | Hotjar cookie that is set once a visitor completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in | 365 days |
| _gid | Used to distinguish users | 24 hours |
| _gat | Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id> | 1 minute |
| _gaexp | Used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in | 90 days |
| _ga | Used to distinguish users | 2 years |
| _fw_crm_v | ||
| __utmt | Used to throttle request rate | 10 minutes |
| __utmc | Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit | End of a browser session |
| __utmb | Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exist. The cookie is updated every time data is sent to Google Analytics | 30 mins from set/update |
| __cfduid | Collects and anonymizes End User IP addresses (cannot be personally identified) | 30 days |
2. Preference
Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
| NAME | PURPOSE | EXPIRY |
| _hjid | Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID | 365 days |
| _hjCachedUserAttributes | This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. These attributes will only be saved if the user interacts with a Hotjar Feedback tool | Session |
| __utmv | Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor-level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics | 2 years from set/update |
3. Analytical
Analytical cookies provide anonymous statistics about how customers navigate our site so we can improve site experience and performance. Approved third parties may perform analytics on our behalf, but they cannot use the data for their own purpose.
| NAME | PURPOSE | EXPIRY |
| _hjTLDTest | When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed | Session |
| __utma | Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exist. The cookie is updated every time data is sent to Google Analytics | 2 years from set/update |
4. Advertising
Advertising cookies may be set through our site by us or our advertising partners and help us deliver relevant marketing content. If you do not allow these cookies, you will experience less relevant advertising.
| NAME | PURPOSE | EXPIRY |
| _opt_awcid | Used for campaigns mapped to Google Ads Customer IDs | 24 hours |
| _opt_awmid | Used for campaigns mapped to Google Ads Campaign IDs | 24 hours |
| _opt_awgid | Used for campaigns mapped to Google Ads Ad Group IDs | 24 hours |
| _opt_awkid | Used for campaigns mapped to Google Ads Criterion ID | 24 hours |
| _gac_<property-id> | Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless your opt-out | 90 days |